Below you will find answers to practically any question that might arise with respect to setting up and using your portal. Dr. Elias can also help answer questions you may have, by submitting questions to operations@catherinemccarthymd.com.

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Patient Portal FAQs

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Account Setup

• My provider invited me, but I can't find my invite.

• I've received an invitation to sign up, but I'm not sure what to do.

• How do I set up 2-factor authentication?

• Google Authenticator for iPhone

• Google Authenticator for Android

• How do I reset my password?

• How can I ensure I receive emails from Luminello?

• Is there a way to change the timestamps?

• How do I change my password in my account settings?

• How do I cancel my Luminello account?

• Why is my chart in archived status?

• How can I consent to allow my clinician's name to show up on appointment confirmation and reminder emails?

• I entered my email to get my username but haven't received anything yet. What can I do?

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Billing

• How can I enter my credit card info?

• How can I create my own billing statement/superbill?

• I am a parent of a patient/client. How can I add my credit card to their account?

• How do I pay an invoice in the portal?

• How can I view my billing history?

• How do I delete a credit card?

• What's the difference between a superbill and an invoice?

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Demographics

• How do I update my address and other info?

• How can a parent update the demographic info in a child's portal account?

• How can I change the e-mail address for my Luminello account?

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Documents

• How do I e-sign a document or consent form?

• How can I complete the forms my clinician has sent to my portal?

• How do I fill out a rating scale?

 

General

• Overview of patient portal

• How can I access my video appointment?

• Why is my chart in archived status?

• How do I cancel my Luminello account?

• What are some emergency resources?

• What's that green thing?

• How do I change my email address?

• How can I keep track of important messages?

• How do I upload multiple attachments at once?

• Can I delete a message from the system?

• Is my file too large to upload?

• Is there a way to change the timestamps?

• Can I use my FSA or HSA card to make payments in Luminello?

• Accessing a deceased patient's/client's account

• Tell me more about Luminello's patient privacy policy

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Parents/Family members

• How can a parent update the demographic info in a child's portal account?

• How can a parent print a statement from their child's account?

• Accessing a deceased patient's/client's account

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Security

• How do I reset my password?

• How do I set up 2-factor authentication?

• Google Authenticator for iPhone

• Google Authenticator for Android

• What are the requirements for resetting my password?

• How do I download my health records?

• How can I consent to allow my clinician's name to show up on appointment confirmation and reminder emails?

• Tell me more about Luminello's patient privacy policy