Below you will find answers to practically any question that might arise with respect to setting up and using your portal. Dr. Elias can also help answer questions you may have, by submitting questions to operations@catherinemccarthymd.com.

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Hello,

 

Dr. Catherine McCarthy's new online platform is ready! You will soon receive a separate email from Luminello with a link to activate your portal. The Luminello link will expire in 48 hours (sometimes the link works after 48 hours.) You can request a new link by emailing us at operations@catherinemccarthymd.com.

 

Activation of your portal is essential to ensure continuity of treatment, so please complete your portal setup as soon as possible. 

 

Your portal must be fully activated before Dr. McCarthy can prescribe or provide treatment. 

 

Here is what we need:

• CREDIT CARD

• E-SIGNATURE of administrative documents

• Accurate Demographic Information 

 

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HOW TO ACTIVATE AND USE YOUR PORTAL

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The first video covers all the written instructions that are included further down in this email, so you can skip those if you watch the video. However, please jump down to Final Notes for a few more important points about the portal system. Thanks

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Parents: How to Set Up Your Portal

 

 

(Run time 5:20)

 

Parents: How to Create Superbills for Insurance

 

(Run time 2:45)

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The instructions below are covered in the first video, so you can skip the written instructions and jump down to FINAL NOTES.

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WRITTEN INSTRUCTIONS

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Please note that there are three essential tasks  to complete before your portal is fully activated:

 

1) Link a Credit Card

2) Read and e-sign administrative documents

3) Update demographic information

 

CREDIT CARD

 

 

• For parents: How do I add my credit card to my child's account?

• How do I enter my credit card information?

1. Log into your Luminello account.

You now need to switch to your child’s account to enter your credit card information.

2. On your dashboard, click on the account toggle at the top right

3. Switch to your child's account by selecting your child's name

4.  In the dashboard of your child's account, click on "Patient's Billing"

5. Click on the "Add a credit card" link and add your details.

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2) Read and e-sign administrative documents

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     There are 4 documents to read and 3 to sign:

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• Office Policy Treatment Contract (sign)

• Notice of Privacy Protection Policies (sign)

• Telehealth and Videoconferencing Consent (sign)

• No Surprises Act Notice

 

           How do I e-sign a document or consent form?

1. Click on the documents tab in your dashboard menu.  

2. The documents panel will show the document list.

3. Select the print button to review the document in your browser.

4. Click the e-signature checkbox beside the "I have read and agree to the terms in this document" statement.

 

 

 

3)  As needed: Update Demographic Information

• How do I update my address and other info?

• How can a parent update the demographic info in a child's portal account

• How can I change the e-mail address for my Luminello account?

 

 

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FINAL NOTES 

 

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Upon completion of these final steps, your account will be active.

Answers to most questions about your portal can be found here:

Portal FAQs

 

Please email operations@catherinemccarthymd.com if you have any additional questions or concerns about your portal account.

 

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A Note About Insurance

As discussed in her Office Policy, Dr. McCarthy does not process insurance claims. Nonetheless, This information will expedite the processing of prior authorization requests for medications, so please complete that section.

A Note About Messaging

Please note that messaging within the portal is not available. Instead, please contact Dr. McCarthy as follows:

 

• Portal issues: operations@catherinemccarthymd.com

• Billing issues: billing@catherinemccarthymd.com

• All other issues: until the transition is fully complete, patients should call Dr. McCarthy directly at her office number (703-288-3535). This includes issues like scheduling, school forms, letters for college, and, as always, ALL medical clinical matters.

 

Notes About the Credit Card Billing System

 

• To ensure continuity of treatment, activate your portal as soon as possible. Dr. McCarthy is already using this new billing system and your credit card is required to charge fees directly to your credit card at the time of service. Your active portal is also required for Dr. McCarthy to submit prescriptions.

• To complete the transition to the new system, your outstanding balance from the old system must be cleared (note: these balances must still be paid the old-fashioned way, by check). As part of the initial portal set-up, we will send a statement for your outstanding balance to your portal rather than mailing a physical statement. Additionally, to simplify things just this once, although email is not secure like the portal, the billing administrator can also send your balance information via email if you prefer. Just send your request to billing@catherinemccarthymd.com.

• Please note: Dr. McCarthy recognizes that the old billing system causes the accrual of outstanding balances through no fault of the patient. Thus, even as the new credit card billing system becomes active, you may receive a statement for past visits under the old system. Please understand that this dual billing situation is only temporary, pending clearance of your outstanding balance.

 

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Thank you again, and don’t hesitate to reach out with any questions!

 

Tiffany Elias, PhD 

operations@catherinemccarthymd.com 

 

 

 

 

 

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Office of Catherine McCarthy, MD
6723 Whittier Ave, Suite 403
McLean, VA 22101
Phone 703-288-3535

Fax     703-288-4334
catherinemccarthymd.com
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The information contained in this email is clinician privileged and confidential. It is intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copy of this communication is strictly prohibited. If you have received this communication in error, please delete this email and notify me by reply. Thank you.

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